Privacy Policy

This Privacy Policy explains how Intercity Travellers collects, uses, shares and protects your personal data when you use our Platform. We are committed to handling your data responsibly and transparently.

1. Data we collect

• Account data — name, email, phone, password (hashed).
• Booking data — travel details, traveler information, payment confirmations.
• Usage data — device, browser, pages viewed, and interactions, to improve the service.
• Preferences — language, currency and location settings.

2. How we use your data

• To process bookings and provide customer support.
• To personalize content, including language and currency.
• To keep the Platform secure and prevent fraud.
• To send service messages and, with consent, marketing communications.

3. Sharing

We share booking details with the relevant Suppliers to fulfill your booking, and with trusted processors (such as payment providers) who act on our behalf. We do not sell your personal data.

4. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

5. Security

We use encryption in transit, hashed credentials, and access controls to protect your data. No system is perfectly secure, but we work continuously to safeguard your information.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. Contact us to exercise these rights.

7. Data retention

We retain personal data only as long as necessary for the purposes described here or as required by law.

8. International transfers

Your data may be processed in countries other than your own. Where it is, we apply appropriate safeguards.

9. Children

The Platform is not directed to children under 18, and we do not knowingly collect their data.

10. Contact

For privacy questions, email privacy@intercitytravellers.com.