Contact
We’re here to help, wherever you’re headed
A question about a booking, a payment or listing your business — talk to a person, or send us a message and the reply will be waiting in your account.
Talk to a person
The quickest way to sort something out on the day you travel.
Send us a message
We answer in your account and by email, usually within a day.
Common questions
Maybe it’s already answered
The questions travellers ask us most.
Visit the help centreHow do I contact a real person?
Open a support ticket from Help & Support and describe what happened. Everything you send stays on that ticket, so you can reply and see our answers in one thread rather than chasing an email.
How does the fare work on a shared ride?
You name the fare you want to pay within the range shown, and nearby drivers heading your way can accept it or counter. The range is set per market, so an offer outside it is refused — this protects both you and the driver from a fare that is not worth the trip.
How do I cancel a booking?
Open the booking in My Trips and choose Cancel. You will be asked why, which we use to improve the service. Whether any money comes back is decided by the cancellation policy shown on that booking — it varies by operator and by how close to departure you are.
What payment methods can I use?
Mobile money and cards. Mobile money is charged directly — you approve the payment with your PIN on your own phone and never leave the app. A card is entered in the payment provider's own secure window; Intercity Travellers never sees or stores your card number.
How do I book a bus, train or flight ticket?
Search your route and travel date, pick a departure, then choose your seat where the operator offers a seat map. You will be asked for each traveller's details before payment — these go on the ticket, so use the names exactly as they appear on the ID that will be presented at boarding.